Privacy Policy

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 Last updated: May 7, 2026

Citi Logistics Pvt. Ltd. respects your privacy and is committed to protecting the personal information shared with us through our website, WhatsApp communication, forms, emails, and business interactions.

Information We Collect

We may collect basic business and contact information such as name, company name, phone number, email address, shipment details, invoice details, and documents shared by clients for customs clearance, freight forwarding, transportation, and logistics-related services.

How We Use Information

We use the information collected to provide logistics services, respond to client enquiries, share shipment updates, send documents, process invoices, coordinate customs clearance, and improve our services.

WhatsApp Communication

If you communicate with us through WhatsApp, we may use your phone number and message details to respond to your queries, provide shipment updates, share DSRs, send invoice-related communication, and support ongoing logistics operations.

Data Sharing

We do not sell personal information. We may share necessary information with customs authorities, shipping lines, CFS/ICD operators, transporters, port authorities, government agencies, and service partners only where required for completing logistics, customs, compliance, or shipment-related work.

Data Security

We take reasonable steps to protect the information shared with us from unauthorized access, misuse, loss, or disclosure.

Data Retention

We retain business, shipment, communication, and document records as required for operational, legal, tax, accounting, customs, and compliance purposes.

Your Rights

You may contact us to request correction, update, or deletion of your personal information, subject to applicable legal and compliance requirements.

Contact Us

For any privacy-related questions, please contact:

Citi Logistics Pvt. Ltd.
Website: https://citilog.co
Email:  enquiry@citilog.co